a) Purpose and scope of data collection
Data collection on the application mainly includes: full name, email, phone number, location, images, files, device ID, customer address in the contact section, etc. This is the information that we require members to provide when sending consultation requests or wanting to purchase products and for us to contact and confirm with customers on the application to ensure benefits for consumers.
Members will be responsible for the security and storage of all service usage activities under the information they provide and their email inbox. In addition, members have the responsibility to promptly notify our website about unauthorized use, abuse, security violations, storage of usernames and passwords of third parties so that we can take appropriate solutions.
The application only collects user location when running in the background for the purpose of operating certain features in the system and only operates with permission from the user.
Our website and application may collect user images for various purposes, such as profile photos or content submission. Please note that any images uploaded to our platform may be stored on our servers for future use. However, we do not share these images with third parties; they are only used for internal purposes, such as improving our services and user experience. By uploading images to our platform, you acknowledge and agree to our collection and storage of your images.
b) Scope of information use
We use the information provided by members to:
- 1. Contact to confirm orders and delivery to members when receiving requests from members
- 2. Provide product information to customers if requested by customers
- 3. Send marketing emails, promotions about goods sold by us
- 4. Send notifications about activities on the website
- 5. Contact and resolve with users in special cases
- 6. Not use users' personal information for purposes other than confirmation and contact related to transactions
- 7. When requested by judicial authorities including: Procuracy, courts, police investigation agencies related to any law violation by customers
- 8. To develop new and improve existing products and services
c) Information storage time
Members' personal data will be stored until there is a request from the administration to cancel. In all other cases, members' personal information will be secured on our servers.
d) Persons or organizations that may have access to that information
Subjects who have access to customers' personal information belong to one of the following cases:
1. Company employees
2. Partners who have signed contracts to perform part of the Company's services. These partners will receive information according to contract agreements (may be partial or complete information depending on contract terms) to proceed to support users using services provided by the Company.
e) Methods and tools for consumers to access and edit their personal data on the e-commerce system of the information collecting unit
Members have the right to check, update, adjust or cancel their personal information by contacting the website administration to perform this task.
Members have the right to send complaints about information security content and are advised to contact the website Administration. When receiving these feedbacks, we will verify the information, if it is true as reflected by the member, depending on the level, we will take timely handling measures.
f) Mechanism for receiving and resolving consumer complaints related to personal information being used for wrong purposes or beyond the announced scope
Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of information of each member is only carried out with the consent of that customer except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party about members' personal information without consent from members.
In case the server storing information is attacked by hackers leading to loss of members' personal data, we will be responsible for notifying the incident to competent authorities for timely investigation and handling and notifying members.
Absolutely secure all online transaction information of members including digitized accounting invoice information.
The management board requires individuals when registering/purchasing to provide complete relevant personal information such as: Full name, contact address, email, phone, etc., and be responsible for the legality of the above information. The management board is not responsible and does not resolve any complaints related to the interests of that member if it is determined that all personal information provided by that member during initial registration is inaccurate.
g) User data deletion request
If you have a request for us to delete all your personal information in our system, please send an email to contact@phx-smartschool.com with the content "Request to delete my data" and accurate information of the email address or phone number that needs to be deleted, we will support deleting all your personal information in our system.